The 18th annual KOM Klinic, "Focusing On The Customer", was held September 10 - 12, 2000 in Quebec City, Canada, at the Chateau Frontenac.

KOM Klinic 2000 Agenda

Presentations

Below you will find a list of the KOM Klinic 1999 presentations that are available for viewing.

The Fulfillment"E"volution
Monty Waltz, Manhattan Associates
www.manh.com

What's the impact of both the Internet and
e-commerce on fulfillment and what are the associated challenges facing the Grocery/Food supply chain? In this session, you will learn about the wealth of opportunities improved customer service, reduced transactional costs and increased throughput that await those Food distributors who are embracing B2B e-commerce.

Retaining Your Workforce In A 24-Hour Business
Rick Zaffarano, Hannaford Bros. Co.
www.hannaford.com

Transforming traditional shift work into a successful business model, and being able to retain your workforce, is the topic of this session. Learn how to adjust your business across the 24-hour day, and engage employee participation.

"Shift work is a win-win situation, especially when workers have a say in how it's done", The 24 Hour Business, by Richard Coleman.

Order Fulfillment In E-Commerce
Farid Mheir, myButler.com
www.mybutler.com

Click and mortars have a unique advantage over pure play Internet e-tailers: stores. Stores can be leveraged to offer convenient and less costly pickup as well as personal customer support in case of problems with online orders.
Focusing on the challenges inherent in ,An overview of designing an effective fulfillment model for retailers offering online ordering using low-cost, web-based technology.

CPFR- Achieve Savings By Collaborating Better With Your Suppliers
Patricia Caceres, KOM International
www.komintl.com

By reducing key cost areas for the consumer, we will see how KOM's method for negotiating with suppliers enables the food distributor to achieve maximum benefit.

Making The Grade: Being The Best In Class
Doug Pope, Seaway Food Town Inc.
www.seawayfoodtown.com

Evaluating your business performance with respect to customer service is essential in staying in the game. But how can you measure this effectively?
Come hear how a well developed action plan will get you to the top.

Voice Activated & Recognition Software For Order Picking
Ron Lusic, Fleming
www.fleming.com

In today's economy, keeping pace with technology means being open to new ideas. Come hear how Fleming is using new technology in an actual implementation with Vocollect's voice activated systems.

Doing It Right- Error Free Order Selection
John Van Cleve, Vocollect Inc.
www.vocollect.com

Choosing the right technology for your order selection process means putting your customers needs first. Deciding between voice recognition or wearable scanning devices to fulfill order selection can be a difficult task, at best. Our guest speakers have agreed to talk about the merits of their respective systems, and let you decide which is right for your company.

Benchmark Survey 2000
Alan Taliaferro, KOM International
www.komintl.com

Knowing where you stand is an important indicator of success. Providing key surveys on productivity performance, KOM International will present results from its client surveys.